At Alphard Golf, we are dedicated to enhancing your enjoyment of the game. Our products are backed by the following express limited warranty, which we proudly offer in addition to any statutory rights you have as a consumer. This warranty is non-transferrable and valid for the original purchaser in the contiguous 48 United States.

1. Warranty Periods by Product

Our products are covered against manufacturing defects from the date of purchase for the following periods:

All replacement parts or products are covered for the remainder of the original warranty period.

2. Detailed Battery & Charger Warranty

We understand the battery is a critical component of your unit. This section provides specific details about its warranty coverage.

Warranty Period

• The battery and charger are covered by a 1 Year express limited warranty from the date of purchase.

Performance Guarantee

• This warranty covers manufacturing defects in materials and workmanship. It also guarantees that the battery will retain at least [TBC - e.g., 70-80%] of its original rated capacity for the duration of the one-year warranty period, when used and charged according to the user manual. This distinguishes a defective battery from one experiencing normal performance degradation.

Specific Warranty Exclusions for Batteries In addition to the general exclusions, this warranty does not cover:

• Normal degradation of battery capacity over time that does not fall below the stated performance guarantee.

• Damage caused by dropping, accidents, or impact.

• Any water damage or issues arising from exposure to moisture.

• Use of any charger not supplied by or officially authorized by Alphard Golf.

• Failure to properly store or maintain the battery as instructed in the user manual, including:

• Leaving the battery in a fully discharged state for an extended period.

• Storing the battery in extreme hot or cold temperatures.

• Any attempt to open, repair, or tamper with the battery casing.

Best Practices for Battery Care (Recommendations) To maximize the life and performance of your battery, we recommend the following:

• Always use the charger provided by Alphard Golf.

• Charge the battery fully after each use.

• Avoid leaving the battery connected to the charger for more than 24 hours after it is fully charged.

• Store your battery indoors in a cool, dry place. Never leave it in your vehicle for extended periods.

 

3. Our "Back on the Course" Service Philosophy

We believe a warranty issue shouldn't sideline you for weeks. Our products are built on a modular design, allowing for simple, fast part swaps that you can do at home. This approach is the quickest way to get you back on the course.

1. Contact Support: If you experience an issue, email us at contact@alphardgolf.com. Our team will help you quickly diagnose the problem.

2. Fast Part Dispatch: Once diagnosed, we will immediately ship the necessary replacement part to you, often with a simple video tutorial. Most repairs require no mechanical experience and can be completed in minutes.

4. Shipping Costs for Warranty Claims

• First 6 Months: For the first six (6) months from your purchase date, we cover all shipping costs for warranty parts.

• After 6 Months: After the initial six-month period, you are responsible for shipping costs. We will extend our discounted shipping rates to you.

5. Optional Service Center Repairs

While our modular design makes DIY repairs the fastest option, we understand it may not be for everyone. If you prefer, you can choose to have your unit serviced at our facility. In this case, you would be responsible for the discounted shipping charges to and from our facility, plus a $39 USD service fee.

6. General Warranty Exclusions

This warranty covers manufacturing defects that occur during the intended use of the product. It does not cover:

• Normal Wear & Tear: This includes tire treads, scratches, cosmetic blemishes, and other natural signs of use.

• Improper Use or Accidents: Damage caused by misuse, accidents, running into obstacles, or failure to follow the instructions in the operating manual.

• Water Damage: Any damage caused by partial or complete submersion in water or from driving into course hazards (e.g., creeks, puddles).

• Unauthorized Alterations: Any unit that has been altered, customized, or had third-party parts or accessories fitted that have not been officially sold or authorized by Alphard Golf.

• Commercial Use: Any unit used for commercial or rental purposes.